Refund policy
SAPPO — Returns & Refunds Policy
Last updated: 5 October 2026
At SAPPO, we want you to be happy with your order. If you need to return something, please follow the policy below. Your statutory consumer rights are not affected by this policy.
1. Change-of-Mind Returns
If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods.
Once you have told us that you wish to cancel, you have a further 14 days to return the goods to us.
To request a return, please email:
Please include:
- Your name
- Your order number
- The item or items you wish to return
- Your reason for returning, if you wish to provide one
We will then provide you with the relevant return instructions and return label where applicable.
You can also use the Cancellation & Return Form included in our Terms & Conditions if you prefer.
Please do not send a return before contacting SAPPO and receiving return instructions.
2. Return Address
Returns should be sent to:
SAPPO
39 Sefton Lane Industrial Estate
Maghull
Liverpool
L31 8BX
United Kingdom
Please only send your return to this address after contacting us and receiving return instructions.
3. Condition of Returned Items
To receive a full refund, returned items should be:
- Unworn and unwashed
- In their original condition
- With original tags attached, where applicable
- In the original packaging where reasonably possible
You are entitled to handle and try on clothing as you reasonably would in a shop.
If an item has been handled beyond what is reasonably necessary to inspect or try it on, we may make a lawful deduction from your refund if the item's value has been reduced.
4. Return Postage
For a change-of-mind return, SAPPO will provide a return label where applicable.
The cost of the return label will be deducted from your refund.
We will not deduct the return cost where the item is:
- Faulty
- Damaged
- Incorrectly supplied
- Not as described
Where the return is our responsibility, SAPPO will cover the reasonable cost of returning the item.
5. Exchanges
We currently do not offer exchanges.
SAPPO operates with limited stock, so we cannot guarantee that another size, colour or product will still be available.
If you require a different item or size, you can return the original item for a refund and place a new order, subject to availability.
6. Refunds
Once your returned item has been received and checked, we will process your refund in accordance with your statutory rights.
Refunds will be made to the original payment method used to place the order.
For a valid change-of-mind cancellation, we will refund the cost of the standard delivery service you originally paid for.
If you selected a more expensive delivery option, we will only refund the cost of the standard delivery service.
The cost of the return label and any lawful deduction for reduced value may be deducted from your refund where applicable.
7. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs showing the problem.
We will work with you to resolve the issue in accordance with your statutory consumer rights.
You will not be charged for returning an item where the problem is our responsibility.
8. How to Request a Return
To start a return, email:
Please provide:
- Your name
- Order number
- The item or items you wish to return
- Your reason for returning, if you wish to provide one
We will provide the relevant return instructions and return label where applicable.
Please do not send your return until you have contacted SAPPO and received return instructions.
You may also use the Cancellation & Return Form included in our Terms & Conditions if you prefer.
9. Statutory Consumer Rights
Nothing in this Returns & Refunds Policy affects your statutory rights as a consumer under UK law.
This includes your rights where goods are faulty, damaged, not as described or otherwise do not meet the requirements of applicable consumer law.
If you have any questions about returning an item or receiving a refund, please contact us.
10. Contact SAPPO
SAPPO
39 Sefton Lane Industrial Estate
Maghull
Liverpool
L31 8BX
United Kingdom
Email: sappoclothing@gmail.com
SAPPO is a trading name of Daniel Michael Jones, a sole trader.